Your order of 200$ or more gets free standard delivery.

• Standard delivered 4-5 Business Days
• Express delivered 2-4 Business Days

Orders are processed and delivered Monday-Friday (excluding public holidays)

eMarket members enjoy free returns.

RIDING REBEL ("we" and "us") is the operator of (https://ridingrebel.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Standard Shipping is free in Canada.

Standard Shipping Rate-United States: 20$

International shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

BFR will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

(BFR) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

BFR will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect BFR to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

BFR will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax will be added within Canada as the appropriate tax amount for each province. For orders outside Canada, Tax has been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at ridingrebelstore@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ridingrebelstore@gmail.com. If your return is accepted, you will have to create the shipping label, and send the product back to the address provided. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ridingrebelstore@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

- Riding Rebel Trademark wares
- Zipper malfunction
- Hardware malfunction
- Snapped/broken heels
- Defects in materials and/or workmanship

 

Riding Rebel products are crafted with careful attention to every stitch and detail.

Leather variations in color and grain are natural characteristics that add to the unique allure of each item. Over time, the leather will acquire a patina and may also darken due to the oils from the skin and direct sunlight; this will only contribute to the beauty of the product.

What is the Riding Rebel General Warranty Policy?

For the period covered by the warranty specific to your product (please check below), Riding Rebel will repair items, eligible for repair under warranty presenting a default in Quality, Design, Materials or Workmanship, under condition of presentation of the original invoice. 

For products under warranty: if your product is unrepairable, or the cost of the repair exceeds the value of product, Riding Rebel reserves the right to repair or replace the item with the same or a comparable product at its entire discretion.

What is covered under the Riding Rebel warranty?

- Riding Rebel Trademark wares
- Zipper malfunction
- Hardware malfunction
- Snapped/broken heels
- Defects in materials and/or workmanship

What is not covered under the Riding Rebel warranty?

- Normal wear & tear due to using the product
- Gradual loss of color in the leather, fabric, metal trims and other materials
- Gradual increase/loss of color/loss of shape due to sun exposure, water, salt, calcium or other chemicals
- Any odor to product and/ or color fading due to solvents or other products used by the customer
- Damage arising from dye transference
- Damage due to improper care or misuse
- Damage caused by a dry cleaner due to negligence (not following care instruction label sewn inside the coat)
- Damage caused by any alteration, service or repair performed by a third-party
- Leather not properly treated to keep from drying out
- Footwear sole snapping/ loose due to being caught, hooked, snagged or cut
- Poor fit
- Damaged to waterproofing caused by complete submersion in water
- Fur excluded from warranty

What if the issue with my product is not covered by the warranty?

If you’d like to make an After-Sales Service Request outside the Warranty coverage, Riding Rebel will confirm whether the item is repairable and provide you with cost estimation.

Please note, Riding Rebel cannot provide paid repairs on items that were purchased more than 3 years ago due to changes in trend, fashion, textiles and trimmings.

What is the warranty policy for Outerwear (Coats, Vests, Jackets)?

Defects in materials and/or workmanship may be eligible for repair within 1 year from the initial purchase date (proof of purchase required). 

What is the warranty policy for Handbags and small leather goods?

Defects in materials and/or workmanship may be eligible for repair within 1 year from the initial purchase date (proof of purchase required).

What is the warranty policy for Footwear?

Defects in materials and/or workmanship may be eligible for repair within 6 months from the initial purchase date (proof of purchase required).

What is the warranty policy for Accessories (such as gloves, hats, and scarves)?

Accessories with defects in materials and/or workmanship may be eligible for repair within 1 year from the initial purchase date (proof of purchase required).

What is the warranty policy for Fabric/ Leather-trimmed/ Leather Clothing?

Clothing with defects in materials and/or workmanship may be eligible for repair within 60 days from the initial purchase date (proof of purchase required).

What is the warranty policy for Ski accessoires (such as goggles, gloves, helmets)?

Accessories with defects in materials and/or workmanship may be eligible for repair within 1 year from the initial purchase date (proof of purchase required).

What if the warranty period for my product has passed?

If you’d like to make an After-Sales Service Request outside the Warranty period, Riding Rebel will confirm whether the item is repairable and provide you with cost estimation.

Riding Rebel cannot provide paid repairs on items that were damage caused by any alteration, service or repair performed by a third-party. Nor do we perform any free or paid repairs on items purchased more than 3 years ago due to changes in trend, fashion, textiles and trimmings.

How do I submit a Warranty/Service claim?

1. Please check the warranty of your specific product.

2. Go to our Riding Rebel Contact Form and fill in your information, as complete as possible.

3. Our customer service team will come back to you within 5 business days.

What to do before sending in your product?

Riding Rebel is committed to offering its employees a safe and healthy work environment. Please make sure to (dry)clean your product according to the label, before sending it in. 

We reserve the right to refuse to repair any merchandise that compromises the health, safety and wellbeing of our employees. The product will be returned to you in this case, at your cost.

Please make sure you remove all loose items from your product, including fur trimmings, before sending the product in for After Sales Service. RUDSAK cannot be held responsible for loss of personal items left inside your product.

Can I drop off my product for a repair at a store?

This is possible at a limited amount of stores only. After filling out the Contact Form you'll receiving a confirmation of our After Sales Team with information on where drop off is possible. Please note, bring a printed copy of the confirmation email and make sure that the product is (dry) cleaned, all items are removed from the pockets and that the fur is removed (if possible).

How long before I receive my product back?

Riding Rebel can’t predict exactly the time required to proceed with the After-Sales Service request, as the processing time vary based on the complexity, nature, volume of work and availability of raw materials and hardware. We try to give you the quickest turnaround time possible. 

As a rule of thumb, the winter months can have a processing time of up to 6 weeks, while the summer months vary from 2 to 4 weeks. All depending the complexity of the repair and whether we have replacement items in stock.

What is the limitation on Riding Rebel After Sales Service?

At all times and for all After Sales Service Requests, we cannot guarantee the availability of materials and hardware prior to physical inspection of the item. If we feel we can’t deliver a repair to your satisfaction, we’ll refer you to your tailor.

Under no circumstance will Riding Rebel be held liable for repair delays or deprivation of an item during the repair.

Can I order a replacement part?

We’re happy to help in case you’ve lost a product element. However, please understand that we’re dependent on availability. The element will be sent to you once payment has been received. Due to changes in trend, fashion, textiles and trimmings and difficulty in finding original materials and hardware, we do not offer replacement items for products older than three years.

Types of trims that can be ordered are:

- Belts
- Buttons (please note: all garments have replacement buttons included in the label)
- Shoulder straps
- Hand straps
- Hardware (Dog-clips, Push-locks)
- Replacement Laces
- Zippers (no charge if under warranty)
- Snaps
- Toggles
- Other types of chain straps, loose accessories (not stitched)

What’s the warranty policy for Black Friday & Samples Sale Events (FINAL SALE)?

Riding Rebel sample sales are unique events where clients are given the opportunity to shop Riding Rebel samples at a reduced price.

Merchandise purchased at Sample Sale, Black Friday (online) events, or other Special (online) Sale Events with the notice FINAL SALE on the receipt, are not covered by any sort of warranty.

After-Sale repair requests for FINAL SALE products are possible within Sixty (60) days after purchase date, with proof of purchase. Our Customer Service Department will confirm whether the product is repairable and provide you with cost estimation.