WARRANTY & REPAIRS
Riding Rebel products are crafted with careful attention to every stitch and detail.
Leather variations in color and grain are natural characteristics that add to the unique allure of each item. Over time, the leather will acquire a patina and may also darken due to the oils from the skin and direct sunlight; this will only contribute to the beauty of the product.
What is the Riding Rebel General Warranty Policy?
For the period covered by the warranty specific to your product (please check below), Riding Rebel will repair items, eligible for repair under warranty presenting a default in Quality, Design, Materials or Workmanship, under condition of presentation of the original invoice.
For products under warranty: if your product is unrepairable, or the cost of the repair exceeds the value of product, Riding Rebel reserves the right to repair or replace the item with the same or a comparable product at its entire discretion.
What is covered under the Riding Rebel warranty?
- Riding Rebel Trademark wares
- Zipper malfunction
- Hardware malfunction
- Snapped/broken heels
- Defects in materials and/or workmanship
What is not covered under the Riding Rebel warranty?
- Normal wear & tear due to using the product
- Gradual loss of color in the leather, fabric, metal trims and other materials
- Gradual increase/loss of color/loss of shape due to sun exposure, water, salt, calcium or other chemicals
- Any odor to product and/ or color fading due to solvents or other products used by the customer
- Damage arising from dye transference
- Damage due to improper care or misuse
- Damage caused by a dry cleaner due to negligence (not following care instruction label sewn inside the coat)
- Damage caused by any alteration, service or repair performed by a third-party
- Leather not properly treated to keep from drying out
- Footwear sole snapping/ loose due to being caught, hooked, snagged or cut
- Poor fit
- Damaged to waterproofing caused by complete submersion in water
- Fur excluded from warranty
What if the issue with my product is not covered by the warranty?
If you’d like to make an After-Sales Service Request outside the Warranty coverage, Riding Rebel will confirm whether the item is repairable and provide you with cost estimation.
Please note, Riding Rebel cannot provide paid repairs on items that were purchased more than 3 years ago due to changes in trend, fashion, textiles and trimmings.
What is the warranty policy for Outerwear (Coats, Vests, Jackets)?
Defects in materials and/or workmanship may be eligible for repair within 1 year from the initial purchase date (proof of purchase required).
What is the warranty policy for Handbags and small leather goods?
Defects in materials and/or workmanship may be eligible for repair within 1 year from the initial purchase date (proof of purchase required).
What is the warranty policy for Footwear?
Defects in materials and/or workmanship may be eligible for repair within 6 months from the initial purchase date (proof of purchase required).
What is the warranty policy for Accessories (such as gloves, hats, and scarves)?
Accessories with defects in materials and/or workmanship may be eligible for repair within 1 year from the initial purchase date (proof of purchase required).
What is the warranty policy for Fabric/ Leather-trimmed/ Leather Clothing?
Clothing with defects in materials and/or workmanship may be eligible for repair within 60 days from the initial purchase date (proof of purchase required).
What is the warranty policy for Ski accessoires (such as goggles, gloves, helmets)?
Accessories with defects in materials and/or workmanship may be eligible for repair within 1 year from the initial purchase date (proof of purchase required).
What if the warranty period for my product has passed?
If you’d like to make an After-Sales Service Request outside the Warranty period, Riding Rebel will confirm whether the item is repairable and provide you with cost estimation.
Riding Rebel cannot provide paid repairs on items that were damage caused by any alteration, service or repair performed by a third-party. Nor do we perform any free or paid repairs on items purchased more than 3 years ago due to changes in trend, fashion, textiles and trimmings.
How do I submit a Warranty/Service claim?
1. Please check the warranty of your specific product.
2. Go to our Riding Rebel Contact Form and fill in your information, as complete as possible.
3. Our customer service team will come back to you within 5 business days.
What to do before sending in your product?
Riding Rebel is committed to offering its employees a safe and healthy work environment. Please make sure to (dry)clean your product according to the label, before sending it in.
We reserve the right to refuse to repair any merchandise that compromises the health, safety and wellbeing of our employees. The product will be returned to you in this case, at your cost.
Please make sure you remove all loose items from your product, including fur trimmings, before sending the product in for After Sales Service. RUDSAK cannot be held responsible for loss of personal items left inside your product.
Can I drop off my product for a repair at a store?
This is possible at a limited amount of stores only. After filling out the Contact Form you'll receiving a confirmation of our After Sales Team with information on where drop off is possible. Please note, bring a printed copy of the confirmation email and make sure that the product is (dry) cleaned, all items are removed from the pockets and that the fur is removed (if possible).
How long before I receive my product back?
Riding Rebel can’t predict exactly the time required to proceed with the After-Sales Service request, as the processing time vary based on the complexity, nature, volume of work and availability of raw materials and hardware. We try to give you the quickest turnaround time possible.
As a rule of thumb, the winter months can have a processing time of up to 6 weeks, while the summer months vary from 2 to 4 weeks. All depending the complexity of the repair and whether we have replacement items in stock.
What is the limitation on Riding Rebel After Sales Service?
At all times and for all After Sales Service Requests, we cannot guarantee the availability of materials and hardware prior to physical inspection of the item. If we feel we can’t deliver a repair to your satisfaction, we’ll refer you to your tailor.
Under no circumstance will Riding Rebel be held liable for repair delays or deprivation of an item during the repair.
Can I order a replacement part?
We’re happy to help in case you’ve lost a product element. However, please understand that we’re dependent on availability. The element will be sent to you once payment has been received. Due to changes in trend, fashion, textiles and trimmings and difficulty in finding original materials and hardware, we do not offer replacement items for products older than three years.
Types of trims that can be ordered are:
- Belts
- Buttons (please note: all garments have replacement buttons included in the label)
- Shoulder straps
- Hand straps
- Hardware (Dog-clips, Push-locks)
- Replacement Laces
- Zippers (no charge if under warranty)
- Snaps
- Toggles
- Other types of chain straps, loose accessories (not stitched)
What’s the warranty policy for Black Friday & Samples Sale Events (FINAL SALE)?
Riding Rebel sample sales are unique events where clients are given the opportunity to shop Riding Rebel samples at a reduced price.
Merchandise purchased at Sample Sale, Black Friday (online) events, or other Special (online) Sale Events with the notice FINAL SALE on the receipt, are not covered by any sort of warranty.
After-Sale repair requests for FINAL SALE products are possible within Sixty (60) days after purchase date, with proof of purchase. Our Customer Service Department will confirm whether the product is repairable and provide you with cost estimation.